If you’re in search of an IT company In Dubai to prevent these sorts of things, ask each company these questions before hiring them apart from. “How much do your services cost?” “What is the duration of the contract?” etc.
What to Ask an IT Company In Dubai
1. How do you handle support requests?
Some IT companies in Dubai actually outsource the support they offer. You submit a request for support, then the route you to another company. Obviously, this can seriously extend the amount of time it takes for a request to be fulfilled.
The best IT companies in Dubai have in-house staff who can offer either remote or onsite support. You’ll get to know your support technicians and build trusting relationships with them over time.
2. Can you give an example of how you helped a client recover from data loss?
Regardless of your company’s size or industry, it’s a potential target for cybercriminals. And even if your IT company provides comprehensive, preventive cybersecurity services, your network is not invincible, especially if your employees don’t know how to recognize common cyberattacks.
Ask them if they can provide an example of how they helped a client recover from a cyberattack, and pay attention to the way they describe it. Good IT companies will have a documented, step-by-step process for containing and eliminating network threats promptly.
3. Does your company have any certifications/partnerships?
Companies that maintain up-to-date certifications in hardware and software generally deliver the highest quality of IT support in Dubai and are able to offer well-educated advice regarding your company’s IT operations.
Partnerships are also particularly handy. If your IT company has a considerable network of vendor partnerships, they might be able to get you better prices on useful products and services, like Office 365, Windows 10, Sophos, HP, Dell, and many more.
4. Do you provide mobile device management?
If your employees work remotely or often access company data from their own devices, mobile device management (MDM) is an absolute must. This practice allows your IT company to control, secure, and enforce cybersecurity policies on any device that accesses company data.
Any solid IT company in Dubai should provide MDM services.
5. What are their data backup practices like?
Data backup management is one of the most critical functions of any IT Support Dubai. Proper data backup is not only important in case of a disaster, but it’s also legally required for some businesses.
Any candidate who’s seeking to become your IT Support company in Dubai should be able to provide a clear, thorough explanation of how they will create and protect backup of all your company’s data.
As you search for the perfect IT company in Dubai, make sure you are confident enough to ensure they’re the right fit for your business.