IT AMC Services in Dubai
GS IT delivers a 360° IT AMC covering IT infrastructure, cybersecurity, cloud platforms, AV systems, and SIRA-approved ELV solutions under one accountable support framework, helping businesses across Dubai and the UAE maintain secure, reliable, and high-performing technology environments through fixed monthly pricing and SLA-backed support.
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One Contract One Partner.Complete Peace of Mind.
An IT Annual Maintenance Contract (AMC) is a structured support agreement that keeps your entire IT infrastructure running smoothly. Servers, networking, end-user devices, firewalls, and cloud platforms are maintained, monitored, and supported year around for a single predictable monthly fee. No surprise invoices, no chasing vendors, no gaps in coverage.
Beyond Basic IT. A Complete 360° AMC.
GS IT’s 360° IT AMC covers four domains under one contract — core IT infrastructure, ELV and physical security, AV, and managed cloud platforms.
Remote Helpdesk Support
Fast day-to-day technical support for users, devices and common IT issues through a central helpdesk.
- 8x5 to 24x7 Support Coverage
- Remote Troubleshooting & Resolution
- User Assistance
- Issue Escalation
Onsite & Preventive Support
Scheduled and as-required onsite support combined with preventive maintenance to identify issues early and keep systems stable and operational.
- Preventive Maintenance
- System Health Checks
- Planned Onsite Visits
- Device & Infrastructure Checks
- Patch & Update Coordination
- Onsite Troubleshooting
SLA & Service Management
Structured service delivery with defined response handling, priority-based escalation and clear ownership throughout the support lifecycle.
- 0–10 Minute Remote Response
- Priority-Based SLA
- Escalation Matrix
- Account Coordination
- Service Reviews
- Performance Tracking
*Response applies within the agreed support window and AMC scope.
End-User & Device Support
Support for everyday workplace technology to help employees stay productive and reduce disruption from common device and software issues.
- Desktops & Laptops
- Printers & Peripherals
- Software Support
- User Access Support
- Device Setup & Configuration
- End-User Troubleshooting
IT Infrastructure & Networking
Management and support for the core infrastructure that keeps your business connected, available and operational.
- Servers & Storage
- Switches & Routers
- Wi-Fi & VPN
- Network Troubleshooting
- Rack & Network Equipment
- Backup & Recovery
Monitoring & Reporting
Ongoing monitoring and structured reporting provide visibility into system health, recurring issues, backup status, security events and support activity.
- System Monitoring
- Network Monitoring
- Backup Verification
- Security Monitoring
- Monthly Service Reports
- Recommendations & Improvement Actions
Cloud & Cybersecurity
Administration and protection of cloud platforms, identities, endpoints, email and core cybersecurity controls under one managed framework.
- Microsoft 365
- Cloud Services
- Identity & MDM
- Firewall & Network Security
- Endpoint & Email Security
- Cloud Backup
AV & Collaboration Systems
Support and maintenance for meeting, conferencing and presentation technologies to keep collaboration spaces operating reliably.
- Smart Meeting Rooms
- Boardrooms
- Video Conferencing
- Interactive Displays
- Digital Signage
- Room Scheduling & Audio Systems
ELV & Physical Security
Maintenance and support for essential ELV and physical security systems within the agreed AMC scope, including SIRA-related systems where applicable.
- CCTV & SIRA Support
- Access Control
- Biometrics
- Intercom
- Security Device Checks
- ELV System Support
How theOne-Partner Concept Works
Four specialist companies — GS.IT, GS.AV, GS.IT Security and GS.Digital — work as a single team. Managed IT, enterprise AV, cybersecurity and SIRA-approved ELV all come together under one AMC — one contract, one SLA, one point of contact for every layer of your technology.
Managed IT Services
Helpdesk, infrastructure, servers and day-to-day support
Enterprise Audio-Visual
Meeting rooms, displays and conferencing systems
ELV & Physical Security
Network security and SIRA-approved ELV systems.
Digital Transformation
Digital assets, business application and AI
360° IT AMC
Every layer of your technology, covered by one accountable partner
One Contract, or Four Vendors and a Phone Tree.
What most Dubai businesses actually run today, next to what a 360° AMC replaces.
Covered
Not covered
CoveredNot coveredCovered, separate contractCoveredNot coveredCovered, separate contractCovered
Usually unmanagedNot coveredCoveredNot offeredVaries by contractorIncluded where scoped
That is the other vendorThat is the other vendorOne team owns the outcomeOneOneNamed engineer, account manager, department headSeparate contracts & invoices — gaps between vendors, coordination fall on you.
One contract, one invoice, one accountable team – every layer owned end to end.
75+ engineers and a 25+ remote desk, across every layer of your tech.
One accountable partner, staffed by named specialists in IT, networking, AV, cybersecurity, SIRA-approved security and AI, backed by a 25+ remote support team.
IT Engineers
Infrastructure, servers, networks and endpoints
Network Engineers
Switching, routing, Wi-Fi and connectivity
AV Engineers
Meeting rooms, displays and conferencing
AV Programmers
Control systems and AV automation
Cybersecurity Experts
Firewalls, endpoint security, email security, threat monitoring and vulnerability management.
SIRA-Approved Engineers
CCTV and ELV compliance
AI Engineers
Automation and intelligent workflows
Remote Support Team
24/7 helpdesk & proactive monitoring
Key accreditation
Authorised partner and certified across the platforms we maintain for you.
Is This IT AMC Right for You?
Our IT AMC support in Dubai is designed for specific business types and pain points. See if your situation matches before getting in touch.
Who We Support
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Growing businesses, SMEs, and large enterprises
Coverage scaled to the size of your environment
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Regional offices of international companies
Local operational support meeting global IT standards
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Multi-location businesses in the UAE
One consistent support standard across all offices
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Regulated and compliance-driven sectors
Infrastructure held to UAE data and security standards
What We Solve
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Frequent downtime or slow IT response
Impacting productivity and business continuity
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Multiple vendors with no clear ownership
Leading to delays, confusion, and accountability gaps
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Unpredictable IT costs
No clarity on monthly spend or support scope
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Mixed environments (IT, CCTV, AV, Cloud)
With fragmented management and no unified control
The Right Model for Your Business
Not every business needs the same support structure. Choose the coverage model that fits your team, budget, and operational requirements.
Comprehensive AMC
Full coverage including hardware, software, labor, and parts, with one flat monthly cost and zero surprise bills.
Non-Comprehensive AMC
Covers labor and preventive maintenance, while parts and hardware are replaced at cost, ideal for newer environments.
Demand / Issue Based Support
Pay only when you need support, with no contract commitment, and on call assistance billed per incident or visit.
Resident Engineer AMC
A dedicated GS IT engineer is stationed at your premises full time, giving your own IT department without the hiring cost.
Remote Only Support
Reliable off-site technical assistance with expert IT engineers available around the clock for support.
Structured Handover
Already under AMC elsewhere? Upgrade to GS IT in 3 days with no service gaps. Learn more.
IT AMC Service Level Agreement
Clear priorities. Defined response. Accountable support.
Total outage
Core network, server or firewall failure. A business-critical system is offline.
1 – 4 hr
Uninterrupted support until service is restored or a workaround is live. Vendor escalation if needed.
Partial outage
A shared device, team or department is affected, or performance is degraded.
4 – 8 hr
Timeline depends on access, approvals and third-party dependencies.
Minor / single-user issue
A non-critical application, email or peripheral issue affecting one or two users.
8 – 36 hr
Handled according to the ticket queue, support availability and agreed AMC scope.
Support timings apply within the hours and locations covered by your AMC. Resolution targets depend on issue complexity, parts availability, vendor or ISP support, access and client approvals.
A Clear Path to Every Fix
Every issue you raise is automatically triaged, assigned, and escalated
Assigned engineer handles initial diagnosis, Available via all channels
Coordinates and communicates updates and ensures timely issue resolution.
GS IT management engage directly for critical or unresolved cases
One Partner.
Full 360° Service
A leading international food company has trusted GS IT for over 7 years — a dedicated team delivering full 360° coverage across their Dubai offices and warehouse, spanning IT infrastructure, AV, ELV and SIRA-approved support, all under one accountable AMC.
Complex AV.
Experience center
For a UAE government client, GS IT maintains a complete, mission-critical AV environment — including a full command-and-control centre — kept operational around the clock.
13 Years of IT AMC.
Zero Critical Downtime.
A leading UAE real-estate company has trusted GS IT with their IT AMC for 13 consecutive years — we keep their entire IT environment running with zero critical downtime across every site.
20+ Outlets.
One IT & ELV Partner
For 5 years, GS IT has run the complete IT and ELV stack for a leading UAE bakery-retail brand — full IT infrastructure and SIRA-approved ELV across the head office and 20+ outlets in Dubai and across the UAE, backed by a dedicated
How Reliability Looks in Practice
Results from live GS IT AMC accounts. Full references available to qualified prospects on request.
GSIT has been excellent in supporting our company. The supporting engineers, have been very responsive, professional, and helpful. Their dedication and timely support have made a real positive impact on our operations. We truly appreciate their efforts and highly recommend their services.
GS-IT has proven to be an invaluable partner, far beyond the role of a mere vendor. They proactively address potential issues before they escalate, and swiftly manage any arising problems with remarkable efficiency. Special recognition goes to onsite support and the entire support engineering team for their outstanding responsiveness and meticulous attention to detail. Their unwavering dedication ensures smooth operations and exceptional service. Highly recommended.
Excellent service provider. Ajay specifically, very hands on and quick to respond. highly recommended!
How Much Does IT AMC Cost in Dubai? (2026)
IT AMC pricing depends on your team size, device count, and compliance needs. Here is what to expect and what to watch out for.
Essential 360 AMC
For small offices
- Remote support 8×5 to 24×7
- Onsite Support As Required
- Preventive Maintenance As Required
- Standard Monitoring
- Assigned Technical Lead
- Dedicated Account Manager
- Monthly Service Summary
- 360° Service Coverage - IT / Cloud / Cybersecurity / AV / ELV / SIRA.
Business 360 AMC
For growing businesses
- Remote Support 8×5 to 24×7
- Onsite Support As Required
- Preventive Maintenance As Required
- Proactive Monitoring
- Assigned Technical Lead
- Dedicated Account Manager
- Monthly IT Health Report
- 360° Service Coverage - IT / Cloud / Cybersecurity / AV / ELV / SIRA.
Enterprise 360 AMC
For large & multi-site organisations
- Remote Support 8×5 to 24×7
- Onsite Support As Required
- Preventive Maintenance As Required
- Advanced / Multi-Site Monitoring
- Senior Technical Oversight
- Senior Service Manager
- Executive Service Report
- 360° Service Coverage - IT / Cloud / Cybersecurity / AV / ELV / SIRA.
Why your final cost is scoped
We do not publish fixed list prices, every estate is different. After a free IT assessment, your monthly cost is shaped by:
Not sure which plan fits your business?
Tell us your team size and we will scope an exact monthly cost. Free, no commitment, reply within 30 minutes.
IT AMC for Every Sector in Dubai
As an active presence on the ground, we know the IT realities of Dubai's key industries including compliance pressures, operational demands, and the things that cannot go wrong.
Government & Public Sector
Secure infrastructure built to UAE compliance standards.
Healthcare
Continuous connectivity and strict data residency.
Education
High-density campus networks and device management.
Hospitality
Secure guest Wi-Fi and SIRA-compliant CCTV solutions.
Retail
Multi-branch syncing and secure POS architecture.
Logistics
High availability networks for 24/7 operations centers.
Industrial
Rugged infrastructure bridging OT and corporate IT.
Your Industry
Do not see yours? 150+ clients across all sectors, we have got you covered. Let's talk.
Watch How GS IT AMC Works in Practice
See the GS IT platform, how we manage your IT infrastructure, and what your team experiences from day one of your IT AMC contract.
- Live helpdesk portal and ticket management
- Monthly IT health and asset reporting
- Security monitoring and backup verification
Start Your IT AMC in 3 Simple Steps
No long process. Most clients go from first call to active IT AMC in Dubai within 48 hours.
Free Consultation
Call +971 4 578 6518 or submit the form. We discuss your setup, team size, and goals, then map what your business needs.
Custom Proposal
We send a scoped proposal with device list, plan recommendation, and fixed monthly cost within 24 hours.
Start IT AMC
Sign, onboard, and our dedicated engineer begins supporting your business. Portal access from day one.
Already have an AMC?
Most of our clients switched from another provider. We plan the move so your business is never without support.
Contact Us
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The audit is free, before you commit to anything.
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We collect documentation from your current provider.
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Go-live aligned to your existing contract's end date.
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Single point of contact throughout your onboarding.
Practical IT & Security Knowledge
Guidance from our engineers on keeping your business secure, stable, and future-ready.
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Why Choose IT AMC Instead of On-Demand IT Support in Dubai?
Tired of IT downtime? How an IT AMC in Dubai delivers proactive monitoring and fixed costs to keep your systems stable 24/7.
Related IT Services
Managed IT Services
Cybersecurity Solutions
IT Infrastructure
Cloud SolutionsCommon Questions on IT AMC Services
An IT Annual Maintenance Contract (AMC) is a structured service agreement between a business and IT service provider for ongoing support, maintenance, monitoring, and management of its technology environment. IT AMC contracts are typically annual and help businesses manage IT issues, reduce disruptions, and maintain systems regularly within a predictable budget.
GS IT AMC support can cover remote helpdesk assistance, onsite support, ticketing portal access, user support, desktop and laptop support, network and infrastructure support, escalation, reporting, preventive maintenance, and account coordination. The exact services included are defined according to your business requirements and agreed AMC scope.
GS IT’s 360° AMC brings core IT infrastructure, cloud platforms, cybersecurity, AV systems, ELV security under one support framework. Customized to your specific environment, this model eliminates managing multiple contractors for system updates, maintenance, and helpdesk requests.
Yes, AV, ELV, CCTV, and SIRA systems can be added to any GS IT AMC plan based on your agreed scope. We cover ELV setups like access control, biometrics, intercoms, and SIRA-approved CCTV maintenance. Meeting room technology and specialized audio-visual equipment are also supported.
Yes, we offer both remote and on-site support customized to your needs. Remote assistance can range from standard 8×5 coverage to 24×7 support depending on agreed coverage. On-site visits are arranged around your specific schedule and location requirements, and organizations needing dedicated on-premises help can also opt for a Resident Engineer.
Submitting a ticket through your designated channel logs the request and assigns an initial priority level. Engineers immediately start troubleshooting to resolve the matter remotely, schedule an onsite technician, or escalate the case as needed.
The response SLA is the time taken to acknowledge a ticket, while the resolution SLA is the time taken to fully fix the issue. GS IT responds within 0–10 minutes via remote support across all priority levels. On-site dispatch times and final resolution targets are determined by the specific incident priority and your agreed coverage scope.
Yes. Clients receive access to a central portal to submit tickets, track live progress, and review past service history. Depending on the agreed service-management level, reporting may include monthly support summaries, system health audits, and service review reports.
Yes, IT Annual Maintenance Contracts (AMCs) can be configured around your user and device counts, office locations, support hours, onsite requirements, compliance needs, and infrastructure complexity. Additional coverage for cloud, cybersecurity, AV, ELV, and SIRA-related services can be integrated following an initial technical assessment.
An in-house engineer provides dedicated internal availability, while an IT AMC gives businesses access to a broader team of specialists across infrastructure, networking, cloud, cybersecurity, and other technologies. For many organizations, an AMC can provide broader technical coverage and more predictable support costs without the recruitment and management overhead of building a full internal IT team.
Items outside the agreed AMC scope may include unscheduled project work, new infrastructure installations, building/civil alterations, software licensing costs, and unmanaged third-party systems. Hardware replacement and spare part coverage depend on whether you select a comprehensive or non-comprehensive agreement. Exact inclusions and exclusions are always detailed and confirmed in your final contract proposal.
Pricing varies based on scale and technical complexity. Key variables include total users and devices, site locations, support hours, infrastructure size and complexity, industry and compliance requirements, and 360° service coverage. GS IT provides a customized quotation following a free IT assessment of your environment.
Yes. GS IT can assist AMC clients with IT hardware sourcing, upgrades, replacements, and lifecycle planning through its brand and vendor network. This can include laptops, desktops, servers, switches, firewalls, wireless access points, storage, backup devices, AV equipment, ELV equipment, cybersecurity products, and cloud-related solutions. Hardware pricing and availability are confirmed through formal quotation and approval.
Yes, information privacy is a standard part of our IT support AMC services. We sign NDAs where required, set access controls, and follow security procedures defined in the IT AMC agreement to protect your sensitive data and business assets.
Yes, you can switch to GS IT even if you currently have an active IT provider. We handle the process through a structured handover designed to minimize operational disruption. Our team coordinates with your existing provider where applicable, audits your setup, secures access, and gathers key documentation for a seamless takeover.
Ready to bring every system under one AMC?
Tell us about your infrastructure and device count. We reply with a scoped plan and a fixed monthly cost.
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Address
GS IT (Global Surf IT Infrastructure)
SIT Tower, Dubai Silicon Oasis
P.O. Box 13653, Dubai, UAE -
Working Hours
Monday - Friday : 8.30am to 5.30pm
Remote Support : Available 24/7
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Call Us
+971 4 578 6518
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Mail Us
hello@gs-it.ae