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Switching IT AMC Providers

Unhappy with
Your Current IT AMC?
Switching Is
Easier Than You Think.

If your current contract is not working, you do not have to wait it out or start from zero. GS IT runs the entire handover, from assessment to first day of support, so your team keeps working the whole way through.

Book a consultation Arrow See how the handover works

No obligation to switch

No gap in support

One engineer owns the switch

Request a Call Back

Let’s discuss your IT support needs.

Signs It's Time

A Weak AMC Costs More Than the Contract Fee.

Few businesses switch because of one bad week. They switch after months of small failures that quietly add up to lost working hours.

Slow Response & Resolution

Unresolved tickets stack up while employees sit idle waiting for assistance.

Repeat Faults

System issues keep recurring when root causes are not properly addressed.

Visits Without Reports

Field technicians leave site premises without providing detailed service logs.

No Preventive Care

Engineers only appear after something breaks, never before.

Unexpected Parts Bills

Extra hardware charges are imposed despite the initial claims of full coverage.

Locked Records

Vital network details remain locked away without internal access for teams.

Silent Renewals

Agreements roll over automatically without thorough service quality reviews.

Vendor Blame

Network, AV and cloud vendors point at each other.

Seeing these signs in your current AMC?

Talk to our engineers about the faults your team faces most.

Book an assessment
The Handover

Four Steps. Zero Days Without Support.

Every switch follows the same plan. At each stage you know what happens, who owns it, and what you receive.

01

Free Environment Assessment

Before you commit to anything, we assess your current IT setup at no cost, so you know exactly what you are moving to.

What We Do

  • Review servers, network, endpoints, security and backups
  • Compare your current contract scope with what you actually use
  • Flag risks to fix before handover: expired licences, untested backups, single points of failure

You Receive

A written assessment with findings, risks and a proposed AMC scope.

Typical turnaround: 1 Business day

02

We Handle the Documentation

Our team reviews and takes over your infrastructure records, asset inventory and system documentation. You will not need to start from scratch.

What We Do

  • Prepare the handover request to your outgoing provider, for you to authorise
  • Verify every asset, licence and admin account against your live environment
  • Rebuild what is missing: network diagrams, asset register, renewal calendar

You Receive

A verified asset register and documentation pack your business holds a copy of.

No more records locked inside one provider.

03

No Service Gaps

We coordinate the transition around your existing contract’s notice period, so your business is never left without support during the switch.

What We Do

  • Map your current notice period and renewal date
  • Set a go-live date that lands before your current cover ends
  • Carry over open tickets and in-flight work, so nothing is dropped

You Receive

A dated transition plan with one clear go-live day.

Your current provider stays responsible until that day.

04

Dedicated Onboarding Engineer

One engineer manages your handover from first call to first day of active support, so nothing falls through the cracks.

What We Do

  • Act as the single contact for your team and the outgoing provider
  • Brief your staff on the new support desk and escalation path
  • Stay close through the first 30 days to confirm stability

You Receive

One name and one person accountable for the whole switch.

No repeating yourself to a new person each week.

The Timeline

From First Callto First Day of Support.

Your notice period sets the pace. We plan backwards from it, so the switch happens on your date, not in a rush.

Week 1

01

Assessment

Site review, findings and a proposed scope.

Week 2 to 3

02

Documentation

Records transferred, verified and rebuilt.

Notice Period

03

Parallel Preparation

Access, monitoring and support set up in the background.

Go-Live Day

04

Active Support

Your team calls GS IT. Everything else is already in place.

Day 30

05

Stability Review

What was fixed, what is next, and how service is tracking.

Unsure what your old provider holds?

Our engineers can list what to request before you serve notice.

Book an assessment
Learning Environments

We Design Around LearningOutcomes, Not Equipment Lists.

Each teaching space has its own demands. Here is how we approach the five most common, and what goes into each.

Asset Inventory

Hardware site locations, asset serial numbers, warranty terms.

Backups

Automated backup schedules, retention policies, restore logs.

Network Maps

Topologies, IP assignments, firewall setups, VPN access rules.

Open Tickets

Pending user tickets transferring over from former support desks.

Admin Accounts

Active Microsoft 365, server admin rights, firewall passwords.

Vendor Contacts

Direct ISP lines, OEM support contacts, active service contracts.

Licenses & Renewals

Active software keys, domain records, upcoming renewal dates.

Security Setup

Antivirus controls, system patch rules, user access parameters.

Why Businesses Stay

Switch Once & Stay Protected for Years

Eliminate multiple vendor gap issues through a single IT partner offering prompt ticket responses, structured handovers, proactive remote assistance, and dedicated on-site support.

360°
Service Coverage
24/7
Remote help desk
0–10 mins
Initial response time
1–4 Hours
Critical Onsite Support
98%
Client retention
15 min
Critical response SLA
1,500+
UAE clients supported
13+ yrs
Supporting UAE businesses
One accountable team across Core IT ELV AV Cloud Cybersecurity
Client SuccessFood RetailUAE
360°
FULL-SCOPE COVERAGE
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One Partner.
Full 360° Service

A leading international food company has trusted GS IT for over 7 years — a dedicated team delivering full 360° coverage across their Dubai offices and warehouse, spanning IT infrastructure, AV, ELV and SIRA-approved support, all under one accountable AMC.

Client SuccessGovernmentUAE
24/7
COMMAND & CONTROL AV
icon

Complex AV.
Experience center

For a UAE government client, GS IT maintains a complete, mission-critical AV environment — including a full command-and-control centre — kept operational around the clock.

Client SuccessReal estateUAE
13
Years | Zero downtime
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13 Years of IT AMC.
Zero Critical Downtime.

A leading UAE real-estate company has trusted GS IT with their IT AMC for 13 consecutive years — we keep their entire IT environment running with zero critical downtime across every site.

Client SuccessRetail outletUAE
20+
Outlets Managed
icon

20+ Outlets.
One IT & ELV Partner

For 5 years, GS IT has run the complete IT and ELV stack for a leading UAE bakery-retail brand — full IT infrastructure and SIRA-approved ELV across the head office and 20+ outlets in Dubai and across the UAE, backed by a dedicated

01/04
Technology Partners

Genuine Products, From the Industry’s Best

No Middleman Margins

Direct factory sourcing without any reseller margins.

Authentic Sourcing

100% genuine products with factory warranty.

One Accountable Team

One team handles both procurement and support.

Compatible Technology

Hardware selected to match your existing tech stack.

Faster Procurement

Direct partner ties skip delays and speed up delivery.

Vendor-Agnostic

We pick the best brands to suit your exact needs.

FAQs

Addressing Client Concerns When Switching IT Contracts

Yes. Starting early leaves time to assess your setup and prepare the handover while your current cover stays active. We then set go-live to match the end of your notice period.

In most cases, the switch can still move forward. Microsoft 365 and most domain registrars offer recovery routes that return control to the account owner. We follow those routes with your written authorization and rebuild missing records from the live systems.

Early exit penalties depend on the specific termination clauses in your current agreement. During our initial review, we highlight these notice terms for your attention. Your legal or procurement team must review the contract to confirm financial liabilities.

Pre-existing faults are quoted separately before AMC coverage begins. You can choose to approve the repair or keep that specific device out of the scope until it is fixed. This keeps billing straightforward for both parties.

Users experience minimal impact because the transition date is planned around your business hours. Background setups and software updates happen during off-peak windows, and any step requiring a system restart is coordinated with you in advance.

Yes, a partial takeover is possible. You can transfer specific parts of your IT setup while keeping specialized vendors or internal teams for other systems. We outline the precise scope in writing to maintain clear operational boundaries.

Yes, we support multi-site businesses across all UAE emirates. Your branches share a central helpdesk and a single point of contact for routine support and escalations.

Yes, the AMC can be set up to support an internal IT person. We agree in writing which tasks each side handles. Your staff keep their role and gain backup for work outside their scope.

Renewal fees are reviewed against your active user count and hardware at that time. Any changes made during the year are logged in, so you see the revised figures well before renewing.

We treat offboarding with the same care as onboarding if you ever choose to move on. All credentials, diagrams, and documentation updated during our contract remain your property. With your authorization, credentials and records can be passed to your next provider.

Free Assessment

Start With a Clear Picture of Your IT.

Tell us when your current contract renews. We will plan backwards from that date.

A written report, yours to keep

No obligation to switch

A dated handover plan if you do

Request a Call Back

Let’s discuss your IT support needs.

  • Address

    GS IT (Global Surf IT Infrastructure)
    SIT Tower, Dubai Silicon Oasis
    P.O. Box 13653, Dubai, UAE

  • Working Hours

    Monday - Friday : 8.30am to 5.30pm

    Remote Support : Available 24/7

  • Call Us

    +971 4 578 6518

  • Mail Us

    hello@gs-it.ae