Services

Call Center Solutions

GS-IT is the leading service partner for Call Center Solutions in Dubai, UAE. We use emerging technologies to build all-in-one intelligent Call Center Systems for real-time insights into customer-agent interactions, conversion rates, and agent productivity. You can use our services to manage call queues, track performance, and supervise ongoing conversations from anywhere, on any device.

Improve your response time with our sophisticated call routing and automatic call distribution services. You can auto-record calls and track them against customer tickets. We also provide a consolidated agent portal with seamlessly integrated CRMs. As a result, your agents can get easy access to a customer’s previous conversation and direct the caller to a specific agent if requested.

Our team has worked with clients in Dubai for nearly a decade and set the new standard in performance measurement, statistics, and reporting for call centres. We provide best-in-class support throughout the lifetime of our services and installations.

Go live at the earliest with GS-IT’s expert Call Center Solutions and improve your customer engagement, revenue growth, and decision-making process.

features

Live Administrator

Keep easy tabs on your agent’s productivity and performance, as well as supervise customer-agent interactions in real-time.

Multi-channel Set-up

Integrate multiple touchpoints, including voice call, text, social media, and web, for easy customer accessibility and management.

Custom Agent Dashboards

Boost your agent productivity with our custom-design agent dashboard, allowing them to access all the client info from a single screen.

Easy, Automated Installation

Gain advantage with our industry-best features and deploy our call center solution within minutes to optimize your business uptime.

Contact Management

Build a quick-access database so that your agents can manage a high volume of incoming and outgoing customer interactions easily.

IVR System

Build a smart IVR system with GS-IT advanced technology solution and automate features like call forwarding, distributing, and receiving.

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  • WORKING HOURS

    Monday - Friday : 8.00am to 6.00pm

  • CALL US

    +971 4 578 6518

  • MAIL US

    hello@gs-it.ae