A single, accountable partner for Reliable & Proactive IT AMC Solutions in Dubai

GS IT Provides Managed IT AMC Services in Dubai for your IT Needs

24/7
Support
13+ Years
Experience
360°
Expertise

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Managed IT AMC Service Provider in Dubai

GS IT has a team of highly experienced, friendly professionals working to provide cost-effective, secure, and scalable IT AMC in Dubai. With our fast and reliable IT AMC Services and Solutions, you can access a range of services, from outsourcing single element support to full infrastructure updates.

Whether it is system security, support, or maintenance, we design our IT AMC solutions (to scale and budget) for businesses everywhere in Dubai. Our clients from across the field - commercial, manufacturing, leisure, and public sector, use our IT specialists to regulate an efficient and proactive work environment. For 13 years, GS IT has managed to offer professional and commercially viable IT AMC services in Dubai. These services are easy to use and provide full coverage for all your future IT AMC-related inquiries/issues.

Beyond Basic IT.
A Complete 360° AMC

Most AMC contracts stop at desktops and firewalls.
GS IT goes further and maintains every system in your office under a single contract. One team. Four domains. Zero blind spots.

Our IT AMC Service Features

Guaranteed 10-minute Response Time for Expert Support

Our expert engineers work on your IT issues within 10 minutes

24/7 Monitoring and Fully Managed IT Support

Our professional team monitors your IT network, to ensure lasting efficiency and quick solutions whenever required.

Proactive Maintenance and Monitoring

We proactively apply patches, updates, and fixes in the background, so you do not have to wait for actual issues to arise.

IT Manager and Dedicated Engineer Support

With our IT AMC solutions, a dedicated manager and engineer ensures that all your legal and regulatory requirements as well as responsibilities are met to avoid any future risk to you or your business.

Advanced Cybersecurity Protection

We implement a system-side security strategy to protect your IT business network from security risks such as malware, spam, intrusion, etc.

Data Backup and Recovery

Our IT AMC solutions ensure year-round backup and recovery services that are designed to meet your business scale and data requirements.

IT AMC Services Benefits

Protect Your Data

Keep sensitive business information safe from unexpected loss.

Extended IT Asset Lifespan

Regular maintenance helps maximize hardware performance and longevity.

Reduced IT Disruptions

Maintain smoother operations with fewer technical interruptions.

Predictable IT Costs

Plan budgets confidently with fixed, manageable IT expenses.

The Right Model for Your Business

Comprehensive
AMC

Full coverage — hardware, software, labour, and parts. One flat monthly cost, zero surprise bills.

Non-Comprehensive
AMC

Labour and preventive maintenance covered. Parts and hardware replaced at cost — ideal for newer environments.

Demand / Issue Based
Support

Pay only when you need us. No contract commitment — on-call support billed per incident or visit.

Resident Engineer
AMC

A dedicated GS IT engineer stationed at your premises full-time — your own IT department, without the hiring cost.

Remote Only
Support

For zero-downtime environments. A rapid-response engineer available around the clock.

IT AMC Service Level Agreement (SLA)

Priority Impact Remote Support Onsite Support Helpdesk Availability Critical Issue Resolution
High
Total Network / Server Down Immediate Immediate 24/7 1 Day
Medium
Issue affects partial systems / Peripherals 15 –30Mins 4 –6Hours 24/7 1 Day
Low
Issue affects 1 or 2 systems / Peripherals 30 –45Mins With in 8Hours 24/7 1 Day

Testimonials

IT AMC Solutions Dubai
Hunt & Harris Real Estate have been working with GS IT for a long period now. We have been very pleased with their prompt and efficient service. Especially in times like now with COVID-19

Wendy Stapleton

Managing Director
IT AMC Solutions Dubai
IT AMC Solutions Dubai
Always available when you need. And they provide professional IT services

Julius Peter Kinyera

General Manager - Royal Blinds LLC
IT AMC Solutions Dubai
IT AMC Solutions Dubai
We have vary good relation and Experience with your professional company Not to mention the extra care we get from your team We like this relationship to continue for the success of both of us

Omar Mohammad Bin Dhaher Almheiri

President - Prestige
IT AMC Solutions Dubai

Featured Industries

We have supported many industries with unique IT and compliance requirements we know inside out.

Higher Education

Smart learning systems, campus Wi-Fi, managed IT support

Manufacturing & Distribution

Production IT, network uptime, infrastructure management

Media & Entertainment

Reliable systems, content workflows, round-the-clock IT support

Retail

POS support, secure networks, multi-location IT management

Public Sector

Secure infrastructure, compliant systems, reliable IT operations

Non-Profit

Cost-effective IT support, secure systems, uninterrupted operations

Financial Services

Secure networks, compliance-focused IT, business continuity

Healthcare

EMR support, secure systems, continuous monitoring, compliance

Is This IT AMC Right for You?

Review your business setup, IT challenges, support expectations, and operational complexity to see whether this AMC model offers the right level of coverage, control, and long-term value.

Business Fit

SMEs With 5–200 Users

Without a fulltime internal IT team

Regional Branches Of International Companies

Operating in the UAE with limited on ground IT sources

Growing Companies

Scaling operations and needing structured IT support

Multi-Location Businesses

Requiring consistent IT across offices

Operational Challenges

Frequent Downtime Or Slow IT Response

Impacting productivity and business continuity

Multiple Vendors With No Clear Ownership

Leading to delays, confusion, and accountability gaps

Unpredictable IT Costs

No clarity on monthly spends or support scope

Mixed Environments (IT, CCTV, AV, Cloud)

With fragmented management and no unified control

Why Choose GS IT for IT AMC Services in Dubai?

GS IT delivers dependable IT AMC services in Dubai backed by experienced professionals, responsive support, and proven technical expertise. We focus on maintaining system performance, reducing downtime, and providing proactive IT management solutions designed to address the unique operational requirements of businesses across various industries.

Experienced AMC Services Team

Experienced AMC Services Team

With 13 years of industry experience, GS IT masterfully delivers IT AMC services in Dubai.

Diverse Client Portfolio

Diverse Client Portfolio

We serve 150+ high value clients from across the spectrum of business domains, equipping our staff to streamline our IT AMC services to match your needs, facility, and business premises.

Round the Clock Support

Round the Clock Support

GS IT provides 360-degree protection and maintenance on our services with our help desk proactively and promptly addressing any error/issues to minimize system downtime.

Round the Clock Support

Team of Qualified Experts

We have trained and hired professionals with domain specific skills to provide exceptional quality of support and management for all your IT AMC services. 

Round the Clock Support

Guaranteed Fast Response Time

Our IT AMC team ensures quick issue resolution with prompt support to minimize disruptions and maintain business continuity.

Round the Clock Support

Customized AMC Solutions

We design our IT AMC services to align with your business operations, infrastructure, and budget, ensuring maximum efficiency and seamless IT performance. 

Typical IT AMC Provider

  • Separate vendors for IT, ELV, AV, cloud
  • Reactive issue handling after disruptions
  • Limited support scope across systems
  • Multiple contacts for different technologies
  • Fragmented contracts, billing, accountability
VS

GS IT 360° AMC

  • Unified IT, ELV, AV, cloud management
  • Proactive issue prevention, ongoing monitoring
  • End-to-end infrastructure support
  • Single point of contact for all IT needs
  • One contract, one SLA, centralized accountability

Getting IT AMC Support from Us is Simple!

Get in touch with us

Simply give us a call on +971 4 578 6518 or contact us using our quick and easy online form. 

We talk

You will get to speak to our IT support engineers to discuss your business goals to ensure our service is a perfect match for your business.

You get IT support 

You pay a fixed monthly amount based on your user count and benefit from unlimited support, administration, and consulting.

Need a Similar Service?

Remote IT Support
New Office IT Setup
IP Phone System
On Call Support
Backup Solutions
Managed WI-FI

Get a Call Back

Arrange a free IT Consultation: Speak with our expert team to discover how GS IT can support your business. Call us at +971 4 578 6518, email hello@gs-it.ae, or send us a message through our online form.

Our Top AMC Clients

Choose the IT AMC that matches your business needs. Talk to our experts today

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Frequently
Asked Questions (FAQs)

13+

Years Experience

1500+

Happy Clients

5000+

Projects

150+

Employees

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Hardwares

  • Address

    GS IT (Global Surf IT Infrastructure)
    SIT Tower, Dubai Silicon Oasis
    P.O. Box 13653, Dubai, UAE

  • Working Hours

    Monday - Friday : 8.30am to 5.30pm

  • Call Us

    +971 4 578 6518

  • Mail Us

    hello@gs-it.ae