Services
IT AMC PACKAGES DUBAI
We help to reduce the IT cost up to 60% and minimise your IT issues
| SERVICES | REMOTE SUPPORT PLANS | ||
|---|---|---|---|
| BASIC | STANDARD (PROTECT) | ADVANCED (PROTECT PLUS) | |
| REMOTE SUPPORT PLANS | ||
|---|---|---|
| BASIC | STANDARD (PROTECT) | ADVANCED (PROTECT PLUS) |
| Unlimited Remote Support | |||
| Helpdesk portal access | |||
| Guaranteed response time | 20 Mins | 15 Mins | 10 Mins |
| Proactive maintenance | |||
| IT Asset management | |||
| Maintenance of existing NAS , Firewall, Cloud services, Email and Antivirus management | |||
| Dedicated IT Engineer for remote assistance | |||
| Patching | |||
| Windows OS patching | |||
| Third party application patching | |||
| Windows defender definition update and management | |||
| Cloud Backup | |||
| Cloud Storage (Server and user system backup to cloud) | Up to 2.5 TB | Up to 2.5 TB | |
| Email backup to Cloud storage | Up to 300 TB | Up to 300 TB | |
| Website backup to Cloud storage | Up to 1 website | Up to 1 website | |
| Mobile device backup to Cloud storage | Up to 1 TB | Up to 1 TB | |
| Server and user system backup to NAS Drive (In house Hardware) | |||
| Security Software | |||
| Ransomware and Anti-malware protection (Antivirus) | |||
| Vulnerability assessment tool | |||
| Email security | |||
| Disaster Recovery | |||
| Windows and Linux server (Virtual and Physical servers) | Up to 2 Servers | Up to 2 Servers | |
| Add-on services | |||
| IT User awareness programs (Remotely) | |||
| User trainings for common applications (Remotely) | |||
| IT Consultation (Remotely) | |||
| Fine tuning of available applications or subscriptions for maximum utilization | |||
| User assessment and training portal | |||
| Leased Hardware and Software | |||
| NAS Storage for backup | |||
| Hardware firewall for Security | |||
| Backup software (To in-house storage) | |||
| Monthly reports | |||
| "Ticket Summary, IT Assets, System health, Backup history, Antivirus, Patches, Remote assistance" | |||
| Unlimited Remote Support | ||
| Helpdesk portal access | ||
| Guaranteed response time | ||
| 20 Mins | 15 Mins | 10 Mins |
| Proactive maintenance | ||
| IT Asset management | ||
| Maintenance of existing NAS , Firewall, Cloud services, Email and Antivirus management | ||
| Dedicated IT Engineer for remote assistance | ||
| Patching | ||
| Windows OS patching | ||
| Third party application patching | ||
| Windows defender definition update and management | ||
| Cloud Backup | ||
| Cloud Storage (Server and user system backup to cloud) | ||
| Up to 2.5 TB | Up to 2.5 TB | |
| Email backup to Cloud storage | ||
| Up to 300 TB | Up to 300 TB | |
| Website backup to Cloud storage | ||
| Up to 1 website | Up to 1 website | |
| Mobile device backup to Cloud storage | ||
| Up to 1 TB | Up to 1 TB | |
| Server and user system backup to NAS Drive (In house Hardware) | ||
| Security Software | ||
| Ransomware and Anti-malware protection (Antivirus) | ||
| Vulnerability assessment tool | ||
| Email security | ||
| Disaster Recovery | ||
| Windows and Linux server (Virtual and Physical servers) | ||
| Up to 2 Servers | Up to 2 Servers | |
| Add-on services | ||
| IT User awareness programs (Remotely) | ||
| User trainings for common applications (Remotely) | ||
| IT Consultation (Remotely) | ||
| Fine tuning of available applications or subscriptions for maximum utilization | ||
| User assessment and training portal | ||
| Leased Hardware and Software | ||
| NAS Storage for backup | ||
| Hardware firewall for Security | ||
| Backup software (To in-house storage) | ||
| Monthly reports | ||
| "Ticket Summary, IT Assets, System health, Backup history, Antivirus, Patches, Remote assistance" | ||
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Working Hours
Monday - Friday : 8.00am to 5.30pm
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Call Us
+971 4 578 6518
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Mail Us
hello@gs-it.ae