Services
IT Engineer

Career

Looking Experienced IT Engineer

Job type

Full-time, Permanent

Location

Dubai and Bengaluru

Overview

We are looking for a competent IT Engineer to provide fast and efficient technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them. An excellent IT Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and apply the permanent fixes. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.


Qualification:Diploma/BTech /B.E. – Computer Science, Electronics/Telecommunication ; BSc Computer Science/ BCA

Salary: 3LPA – 7 LPA

Experience:2 – 5 years

Job Description
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Skills Required
  • Good communication and time-management skills
  • Hands on Experience in desktop support
  • Proven experience as a helpdesk technician or other customer support role
  • Good work experience on Windows and MAC systems and other IT peripherals
  • Ability to work under pressure and prioritize tasks based on urgency and importance.
  • Motivation to learn new skills and technologies.
  • Critical thinker and problem-solving skills
  • Degree in Information Technology, Computer Science or equivalent
  • Experience is any ITIL tool is a plus

    Added Advantage:

  • Experience on Firewalls, IP phones and NAS & SAN
  • Experience on IT security, backup scenarios and disaster recovery solutions
  • Understanding on Windows servers, virtualization (VMware and Hyper-V), different cloud services
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

NB: If the above job description doesn't match with your profile, please do not apply for this position.

Please submit your details Apply Now

After reviewing your application and if shortlisted, we will send email to invite you for an interview at our office.

  • WORKING HOURS

    Monday - Friday : 8.00am to 6.00pm

  • CALL US

    +971 4 578 6518

  • MAIL US

    hello@gs-it.ae