Career

Qualification:Diploma/BTech /B.E. – Computer Science, Electronics/Telecommunication ; BSc Computer Science/ BCA

Salary: 3LPA – 7 LPA

Experience:2 – 5 years

Job Description

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Skills Required

• Good communication and time-management skills
• Hands on Experience in desktop support
• Proven experience as a helpdesk technician or other customer support role
• Good work experience on Windows and MAC systems and other IT peripherals
• Ability to work under pressure and prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills
• Degree in Information Technology, Computer Science or equivalent
• Experience is any ITIL tool is a plus

Added Advantage:

• Experience on Firewalls, IP phones and NAS & SAN
• Experience on IT security, backup scenarios and disaster recovery solutions
• Understanding on Windows servers, virtualization (VMware and Hyper-V), different cloud services
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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NB: If the above job description doesn't match with your profile, please do not apply for this position.

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After reviewing your application and if shortlisted, we will send email to invite you for an interview at our office.