Career

Qualification:Diploma/BTech /B.E. – Computer Science, Electronics/Telecommunication ; BSc Computer Science/ BCA

Salary: 3LPA – 7 LPA

Experience:2 – 5 years

Job Description

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Skills Required

• Good communication and time-management skills
• Hands on Experience in desktop support
• Proven experience as a helpdesk technician or other customer support role
• Good work experience on Windows and MAC systems and other IT peripherals
• Ability to work under pressure and prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Critical thinker and problem-solving skills
• Degree in Information Technology, Computer Science or equivalent
• Experience is any ITIL tool is a plus

Added Advantage:

• Experience on Firewalls, IP phones and NAS & SAN
• Experience on IT security, backup scenarios and disaster recovery solutions
• Understanding on Windows servers, virtualization (VMware and Hyper-V), different cloud services
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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NB: Proceed to apply if the above job description matches with your profile.

Please submit your details Apply Now

After reviewing your application and if shortlisted, we will send email to invite you for an interview at our office.