IT AMC Services in Dubai
One accountable IT AMC partner for 24/7 business IT support, maintenance, monitoring, and SLA-based response in Dubai.
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Our top AMC clients
One contract. Every system.Complete Peace of Mind.
An IT Annual Maintenance Contract is a support agreement that replaces ad hoc IT callouts with scheduled upkeep for a fixed monthly fee. What sets the GS IT AMC apart is scope. We take responsibility for the systems most contracts push to other vendors, from security and access hardware to meeting rooms and cloud admin portals. When something breaks, there is never a question about who owns it.
Is This IT AMC Right for You?
Our IT AMC support in Dubai is designed for specific business types and pain points. See if your situation matches before getting in touch.
How We Scope Your AMC
As an IT AMC company in Dubai, GS IT has worked with businesses across the UAE since 2013, covering single offices and multi-site operations. We scope each contract against your user count, endpoint volume, and locations covered, which is why a single-site office and a distributed enterprise will run on entirely different models under one agreement structure.
Beyond Basic IT.A Complete 360° AMC.
GS IT’s 360° IT AMC covers four domains under one contract: core IT infrastructure, ELV and physical security, AV, and managed cloud platforms. Our brand and vendor network helps clients benefit from competitive pricing, genuine product sourcing, better compatibility guidance, faster procurement coordination, and stronger after-sales support alignment.
Core IT Infrastructure
The foundation of every GS IT AMC, your full IT stack is proactively
maintained with SLA backed support.
Core IT Infrastructure
The foundation of every GS IT AMC, your full IT stack is proactively maintained with SLA backed support.
- End-User DevicesDesktops, laptops, workstations: setup, OS updates, fault management
- Network InfrastructureSwitches, WAPs, routers monitoring, firmware, uptime
- Firewall & SecurityRule reviews, health checks, threat log monitoring
- Servers & VirtualizationPhysical and virtual servers patching, backup verification, monitoring
- Storage & BackupNAS, SAN, and backup systems capacity and data integrity checks
- Voice & PBXIP phones, PBX, and UC platforms maintenance and fault response
ELV & Physical Security Systems
Your building's security infrastructure, CCTV, access control, biometrics and
intercoms, fully maintained under the same AMC. No separate vendor, no gaps.
ELV & Physical Security Systems
Your building's security infrastructure, CCTV, access control, biometrics and intercoms, fully maintained under the same AMC. No separate vendor, no gaps.
- CCTV & IP CamerasRecording health, camera faults, footage verification. Delivered under our SIRA-approved CCTV scope
- NVR/DVR ManagementStorage capacity, firmware, remote access setup
- Biometric SystemsAttendance devices, fingerprint readers, maintenance
- Access ControlDoor controllers, readers, user management
- Intercom SystemsVideo door stations, wiring checks, fault response
AV & Meeting Room Systems
From board rooms to lobbies, projectors, interactive displays, video
conferencing systems, and digital signage, all kept working and updated.
AV & Meeting Room Systems
From board rooms to lobbies, projectors, interactive displays, video conferencing systems, and digital signage, all kept working and updated.
- Interactive DisplaysTouchscreen and smart panels firmware updates and calibration
- Video ConferencingVC systems, cameras, and codecs setup and fault response
- Digital SignageMedia players, display health, content scheduling
- Room Booking SchedulersPanel displays, calendar integration, uptime
- Control Touch PanelsAV control systems programming and fault resolution
Managed Platforms & Cloud Portals
Email security portals, backup platform, identity management, and MDM, your
cloud and SaaS stack, fully administered and monitored by our team.
Managed Platforms & Cloud Portals
Email security portals, backup platform, identity management, and MDM, your cloud and SaaS stack, fully administered and monitored by our team.
- Email Platform ManagementMicrosoft 365 and Google Workspace admin and support
- Identity & Access (IAM)SSO, MFA, user provisioning, Active Directory
- Antivirus & Endpoint PortalsPolicy management, alerts, threat response
- Backup & DR PortalsBackup monitoring, recovery testing, DR management
- MDM & Mobile ManagementDevice enrolment, policy enforcement, remote wipe
Typical AMC Provider vs GS IT 360° AMC
See how our unified AMC coverage compares to standard multi-vendor maintenance models.
| Coverage area | Typical AMC provider | GS IT 360° AMC |
|---|---|---|
| IT, ELV, AV and cloud | Separate vendors for different technology domains | Unified support under one AMC contract |
| CCTV and physical security | Separate vendor coordination | SIRA-approved CCTV support and physical security solutions where scoped |
| Issue handling | Reactive support after disruption | Preventive maintenance with monitoring options as per selected AMC plan |
| Support scope | Limited to selected IT systems | Wider support across ICT infrastructure, AV, ELV, cloud and cybersecurity |
| Point of contact | Multiple contacts for different systems | Single point of contact for support coordination |
| Contracts and billing | Fragmented contracts and split accountability | One contract, defined SLA and centralized accountability |
| Reporting | Ad hoc or on request | Monthly support summary or service review as per AMC plan |
| Data handling and privacy | Varies by vendor | Signed confidentiality agreement, processes aligned to UAE PDPL, DIFC, and ADGM regulations |
Ready to Bring Every System Under One AMC?
Tell us about your current infrastructure and device count. We will respond with a scoped coverage plan and a fixed monthly cost.
The Right Model for Your Business
Not every business needs the same support structure. Choose the coverage model that fits your team, budget, and operational requirements.
Comprehensive AMC
Full coverage including hardware, software, labor, and parts, with one flat monthly cost and zero surprise bills.
Non-Comprehensive AMC
Covers labor and preventive maintenance, while parts and hardware are replaced at cost, ideal for newer environments.
Demand / Issue Based Support
Pay only when you need support, with no contract commitment, and on call assistance billed per incident or visit.
Resident Engineer AMC
A dedicated GS IT engineer is stationed at your premises full time, giving your own IT department without the hiring cost.
Remote Only Support
Designed for zero downtime environments with a rapid response engineer available around the clock.
Structured Handover
Already under AMC elsewhere? Upgrade to GS IT in 3 days with no service gaps. Learn more.
Our AMC Plan, Mapped to Impact
A quick look at what comes with our IT AMC contracts, and why it counts.
The fastest AMC response in the market
Certified engineers monitor your infrastructure around the clock, responding within five minutes and resolving issues before they escalate.
Clear, dedicated point of contact
A dedicated engineer and account manager owns your setup, so you always know exactly who to call.
Preventive upkeep & monitoring
We apply patches and updates proactively, before issues arise.
Protection active on every layer
Endpoint, email, and network protection are included by default.
Backup & recovery readiness
Backup and recovery customized to your business requirements.
Extended asset lifespan
Regular upkeep keeps your hardware running strong for longer.
Plans designed to adapt
Scale your plan up or down, aligning with business changes.
Predictable monthly IT costs
You pay a fixed monthly rate, defined clearly in the contract.
IT AMC Service Level Agreement
Guaranteed response windows by priority level. Actual performance against this SLA is measured from ticket creation and published in your monthly report.
| Priority | Business Impact | Remote Support | Onsite Support | Target Resolution Approach |
|---|---|---|---|---|
| High | Total Outage Core network, server, or firewall failure Business-critical system offline |
0 to 5 mins | Priority onsite (per plan location) | Same-Day Restoration Uninterrupted support until service is restored or a workaround is live. Escalated to vendor if needed |
| Medium | Partial Outage / Performance Degradation Shared devices (Wi-Fi, printers) Specific team or department affected |
15 to 30 mins | 2 to 3 hours (where covered) | Same-Day or Next Business Day Timeline depends on access, approvals, and third-party dependencies |
| Low | Minor / Single-User Issue 1 to 2 users affected Non-critical app, email, or peripheral issue |
30 to 45 mins | Within 8 business hours (where covered) | Queue-Based Resolution Resolution as per ticket queue, support availability, and agreed AMC scope |
Note:SLA response time covers how quickly our team acknowledges your ticket and begins active troubleshooting. Final resolution depends on issue complexity, hardware availability, vendor support, ISP availability, remote access, user availability, and client-side approvals.
What the AMC Actually Delivers
Results from live GS IT AMC accounts. Full references available to qualified prospects on request.
68%
Faster ticket resolution
Retail Chain, 20+ Stores
Tickets took an average of 16 hours to close across stores. A proactive AMC cut that to 5, with far fewer disruptions to billing and inventory.
AED 350K
Annual IT support saving
Global Manufacturer, New UAE Office
The plan was to hire and run an in-house IT team. A managed AMC covered the same scope for roughly AED 350K less each year.
ONE
Point of IT accountability
Multi-Branch Logistics Company
Daily support was split across several vendors. One AMC replaced them, simplifying management and tightening service coordination.
Figures taken from GS IT ticketing and contract records. Client identities withheld or used with written permission.
Zero Unplanned Outages in 18 Months
Hunt & Harris Real Estate have been working with GS IT for a long period now. We have been very pleased with their prompt and efficient service.
Response Time Cut From Hours to 05-15 Mins
Always available when you need. And they provide professional IT services.
5+ Years Continuous AMC at 100% Availability
We have a very good relationship and experience with your professional company. Not to mention the extra care we get from your team.
How Much Does IT AMC Cost in Dubai? (2026)
IT AMC pricing depends on your team size, device count, SLA tier, and compliance needs. Here is what to expect and what to watch out for.
Essential 360 AMC
For small offices
- Remote support 8/5
- Onsite visits Quarterly or monthly
- Ticketing portal
- ICT infrastructure support
- Network support
- Account coordination
- Monthly support summary Basic
- AV / ELV / SIRA Optional
Business 360 AMC
For growing businesses
- Remote support 8/7
- Onsite visits Monthly
- Ticketing portal
- ICT and cloud support
- Network and platform support
- Account manager coordination
- Monthly IT health report
- AV / ELV / SIRA Add-on or bundled
Enterprise 360 AMC
For large or multi-site organisations
- Remote support 24/7 critical
- Onsite visits Custom schedule
- Ticketing portal
- Full ICT, cloud and infrastructure support
- Advanced infrastructure support
- Senior service coordination
- Monthly service review report
- AV / ELV / SIRA Included where scoped
Why your final cost is scoped
We do not publish fixed list prices, every estate is different. After a free device audit, your monthly cost is shaped by:
Not sure which plan fits your business?
Tell us your team size and we will scope an exact monthly cost. Free, no commitment, reply within 30 minutes.
Your AMC Backed By
Brands You Already Trust
GS IT collaborates with leading global technology brands to supply and support your complete hardware, cloud, security, and AV ecosystem. Benefit from genuine products, manufacturer warranties, better compatibility guidance, and streamlined support under one AMC in the UAE.
Brand names represent technology ecosystems supported under the GS IT AMC. Partnership and reseller status varies by product line and should be confirmed at quotation.
Start Your IT AMC in 3 Simple Steps
No long process. Most clients go from first call to active IT AMC in Dubai within 48 hours.
Free Consultation
Call +971 4 578 6518 or submit the form. We discuss your setup, team size, and goals, then map what your business needs.
Custom Proposal
We send a scoped proposal with device list, plan recommendation, and fixed monthly cost within 24 hours.
Start IT AMC
Sign, onboard, and our dedicated engineer begins supporting your business. Portal access from day one.
IT AMC for Every Sector in Dubai
As an active presence on the ground, we know the IT realities of Dubai's key industries including compliance pressures, operational demands, and the things that cannot go wrong.
Government & Public Sector
Secure infrastructure built to UAE compliance standards.
Healthcare
Continuous connectivity and strict data residency.
Education
High-density campus networks and device management.
Hospitality
Secure guest Wi-Fi and SIRA-compliant CCTV solutions.
Retail
Multi-branch syncing and secure POS architecture.
Logistics
High availability networks for 24/7 operations centers.
Industrial
Rugged infrastructure bridging OT and corporate IT.
Your Industry
Do not see yours? 150+ clients across all sectors, we have got you covered. Let's talk.
Watch How GS IT AMC Works in Practice
See the GS IT platform, how we manage your IT infrastructure, and what your team experiences from day one of your IT AMC contract.
- Live helpdesk portal and ticket management
- Monthly IT health and asset reporting
- Security monitoring and backup verification
A Clear Path to Every Fix
Every issue you raise is automatically triaged, assigned, and escalated.
First Contact
Technical Support Team
Assigned engineer handles initial diagnosis. Available via all channels.
Escalation
Dedicated Account Manager
Coordinates and communicates updates and ensures timely issue resolution.
Management
Department Head
GS IT management engage directly for critical or unresolved cases.
Practical IT & Security Knowledge
Guidance from our engineers on keeping your business secure, stable, and future-ready.
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Frequently
Asked Questions (FAQs)
Ready to bring every system under one AMC?
Tell us about your infrastructure and device count. We reply with a scoped plan and a fixed monthly cost.
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Address
GS IT (Global Surf IT Infrastructure)
SIT Tower, Dubai Silicon Oasis
P.O. Box 13653, Dubai, UAE -
Working Hours
Monday - Friday : 8.30am to 5.30pm
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Call Us
+971 4 578 6518
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Mail Us
hello@gs-it.ae